Refund policy

Returns (withdrawal from the contract)

As a consumer, you have the right to withdraw from a contract concluded in the BHPB store without giving any reason within 14 days of the day you received the goods. The same right applies to a sole trader if the purchase is not of a professional nature for them.

How to return the goods

  1. Within 14 days of receiving the parcel, send us a statement of withdrawal – an email with your order number is enough (you'll find the address under Contact information). You can use the form below, but it is not mandatory. We'll confirm receipt and give you the return address.
  2. Send the goods back no later than 14 days from the day you withdrew from the contract (it's enough to post the parcel before the deadline).
  3. Please include your order number and pack the goods carefully. We do not accept cash-on-delivery parcels.

Refund

We will refund all payments received from you, including the delivery cost (up to the cheapest delivery option we offer – ours is free), no later than 14 days from the day we receive your statement. The refund is made using the same payment method you used, unless you expressly agree to another one (at no cost to you). We may withhold the refund until we receive the goods or proof that they were sent back – whichever comes first.

Costs and condition of the goods

The direct cost of returning the goods is borne by the Buyer. You may inspect and try on the goods as you would in a physical shop. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning – e.g. riding in them, wearing them, washing, stains, odours, removed tags or damage caused by improper packing. In that case we'll let you know and may charge you an amount corresponding to the diminished value.

Damage in transit

Please check the parcel on delivery. If the packaging is clearly damaged, ask the courier to write a damage report and email us photos as soon as possible – this helps us resolve the matter with the carrier quickly. The lack of a report does not limit your rights.

Complaints

We are liable for the conformity of the goods with the contract for 2 years from delivery. If your pants have a defect (e.g. a split seam or a broken zip), email us your order number, a description of the problem, your request (repair, replacement, price reduction or withdrawal from the contract) and photos. We'll reply within 14 days. We will first repair or replace the goods; if that's impossible or would involve excessive costs, we'll reduce the price or refund you. We cover the cost of sending back goods under complaint. Complaints do not cover normal wear or damage caused by improper use or care contrary to the instructions.

Size exchanges

We don't do separate exchanges – if the size doesn't fit, return the goods as described above and place a new order. Before buying, check the size guide.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: BHPB – details under “Contact information”
I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*):
………………………………………………
Ordered on / received on(*): ……………… Order number: ………………
Name of consumer(s): ………………………………
Address of consumer(s): ………………………………
Signature of consumer(s) (only if this form is sent on paper)
Date: ………………
(*) Delete as appropriate.

This is a translation for convenience. In case of any discrepancy, the Polish version prevails; it never limits the rights you have as a consumer under the law of your country of residence.